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Customer Testimonials

A small selection of customer testimonials sent to us by email:

  • Hi Guys, Just wanted to send an e mail of thanks. I come from a back ground of windsurfing starting in the early 90's and have made some dreadful second hand and new purchases resulting from lack of knowledge and poor advice. Learning from this,and as a beginner I sought your advice and purchased in 2011 a 9 and 12 metre North Evo. I have just recently replaced these with a 9 and 12 Dice (plus board for my daughter)again on your advice, I was some what hesitant about the choice as a demo sail was always going to be difficult to arrange and I found the changes in North models difficult to follow. I have now used the Dice's several times at Hayling and delighted with them. A perfect choice for the mix of waves and conditions we get there. They do what you said they would and they flatter my kiting, a great choice. Once again, thanks for the great advice and service.

    Rod - 9th June 2014
  • Hey guys,Just wanted to say a big thanks to Craig for all his advice and patience today - I really appreciated you taking the time to help me sort out my bar-lines issue. I really can't say enough about the service you guys have given me - nothing ever seems too much trouble and its great to talk to knowledgable guys who live in the real world and not in magazines or YouTube clips!! See you again soon for more Northkites action.

    Leevz - 11th October 2013
  • Hey guys - just received my new Rebel kite, super excited, praying for some wind now - thanks a lot!

    Tom - 26th August 2013
  • Hey Craig, I just wanted to say thank you very much for your time and patience in helping me with the kite demo and set up of my new kite yesterday.I'm really glad I got the chance to get it out and have a little play. Cheers,

    Linds - 20th August 2013
  • Hi, recent North customer here - bought everything North last weekend. Great service from Craig. Very happy customer!

    Nathan -14th June 2013
  • morning James, Just to confirm I received the Harness! Thank you very much...it looks very good....and what I'm looking for. Much appreciated

    Quentin - 1st November 2012
  • Hey, just a big thanks for sorting out my north depower lines so quickly. Top service!!
    Cheers,

    Leo -25th October 2012
  • you are truely great when it comes to north spair parts (lines) Ive searched so many sites and they are hard to find - good job!

    Richard - 8th October 2012
  • hi recieved the north kite bar today , supersonic delivery thanks very much recomend you to as many people as possible ,. all the best from

    Mat -8th October 2012
  • Hi, As planned, I received the parcel on friday. The board is amazing, the paddle is perfect. I'll warmly recommend your website to any of my friends who want to buy a SUP!

    Renaud - 18th September 2012
  • Just a quick message to say thanks for amazing service. Great advice, good prices and next day delivery!!! Amazing.

    We will be using you again. Exclusively!
    Thanks

    Andy -27th August 2012
  • Hi James - just wanted to let you know that all the kit arrived safe and sound. Thanks for sorting that and thanks for the Haribo ;-) No doubt Jerome and I will pop in and say hi when we're in your neck of the woods.

    Gavin - 15th July 2012
  • Hi there, just wanted to say thank you very much as the DVD arrived yesterday and is fantastic; thank you for the Haribo also. I have left great feedback for you and I hope to deal with you again soon. Thanks again for all your help. Warmest regards,

    Lynton -12th July 2012 (Ebay)
  • I spoke to Bracklesham Boardriders Kitesurf Equipment on Thursday morning, sent the bar (to be serviced) to them via next-day courier. I just spoke to Craig over there, and my bar will be with me tomorrow. Thanks to James and Craig for your super helpful attitude and awesome service

    Gareth - 4th May 2012 (Facebook - KitesurfingUK)
  • Hi Guys, Just wanted to let you know that I received the s/h 10M Bandit kite this evening. It looks like it's in fantastic condition and I'm really looking forward to getting it flying.
    Thanks so much. I'm really happy with the deal I got on the kite. I've had my eye out for one of these for some time now.
    Cheers

    Nigel - 22nd February 2012
  • Hi James, Thanks for sending my 12m Rebel. I used it for the first time last weekend, it's a great kite!

    Hazel - 20th February 2012
  • James, I have received both of the kites and they both look great, thank you.

    Ashley - 19th January 2012
  • Hey fellas, Great newz! I've never seen that quick order processing! Thanks a lot, great job! Have a great wknd & xmas & lots of wind in next year!

    Matus - 17th December 2011
  • Hi Guys Just wanted to say thanks for the excellent service you provided me on the purchase of my new board,not only you gave me good advice there was never any pressure to buy anything, your knowledge and enthusiasm will go along way. Cheers,

    Adam - 14th December 2011
  • Hi, I'd Just like to congratulate whoever wrote the abovementioned (Whipping up a Storm) article on an accurate, interesting and funny piece - as well as on your site as a whole. I have both boards from 2011 and the parallels are identical. Looking forward to trying the 2012 models. Your site definitely has some excellent 'user-friendly' photos and your in-depth articles help to cut through the bullsh*t. Keep it up and thanks again

    Chris - 21st September 2011
  • Hi James, Just like to say thank you very much for the very fast delivery of the Oceanus Reinforced Reel Leash which was received this morning. Great service. Regards

    Chris - 22nd July 2011
  • Just wanted to post out a thanks to James & Craig at BBR for sorting me out yesterday after my powerline snapped half way through a kiteloop.... While I was standing dripping water onto his shop floor (having driven there still in my wetsuit) James took my old bar, unwrapped his own spanking new one and handed it over for me to use straight away toget me back onto the water. Then Craig fitted a new powerline on my bar while I was out. Bl**dy brilliant service.

    MattS (kiteboarder forum) - 7th February 2011
  • Morning, Just wanted to say thanks for the speedy delivery of the kite. I was able to get it up in the air in north devon (not quite enough wind) but it feels awesome. Have a great day and see you soon

    Nick - 12th February 2011
  • Hi James. Just a note to say thanks for the tube clips for my 09 rebel. Great service. Cheers,

    Mark - 10th November 2010
  • Hi guys, Just a quick e-mail to say thanks for sorting out the bar for me and for having great customer service to keep your customer happy. Cheers,

    Tim - 11th August 2010
  • Hi Craig, You're a legend - got me back on the water for an epic session yesterday. Cheers,

    James - 6th August 2010
  • Just to say thanks for the North Rebel 12m I bought from you guys - the kite rocks!! Big wind range, really grunty in light stuff, super responsive (even when depowered) + makes massive jumps very easy + relaunches super quickly - what a kite!!! Thanks

    Sandy - 27th July 2010
  • Just wanted to feedback that I've bought a few spares recently (de-power line, pigtails etc) and I called the shop to confirm my order. Spoke to one of your guys (I didn't get his name) who was really helpful, confirmed exactly what I needed, great customer service. Kind regards

    Alistair - 24th April 2010
  • Just a quick thanks for your amazing service A+++ ordered online had been contacted within an hour to confirm my order recieved midday next day doesn't get any better many thanks and happy flying :)

    Stefan - 13th April 2010
  • Guys, Have to say its some operation that you run. Paid for a kite on Wednesday night shipped Thurs and with me in Ireland on Friday. Fair play to you all. It has been a pleasure dealing with your company and hope to buy again in the not so far future. thanks again,

    Peter - 22nd January 2010
  • Hi James and Craig, Just a quick note to say thanks for all the help and advice - much appreciated. Shipment was delivered today, and looking forward to using! Cheers James

    James - 19th January 2010
  • I made an enquiry a good bit back and James at BBR was kind enough to email me when they (2010 North Quad bar) eventually did arrive in stock. He also took the time to answer lots of questions with some of his email reply's coming through in the evening and this was because he was busy catching up after being at hospital because his second nipper had just been introduced to the world!! top bloke!

    John (on Kiteboarder forum) - 30th November 2009
  • I would like to say how pleased I am with the service I have received from your company. Having spoken to your extremely helpful helpline yesterday morning I was able to purchase an appropriate kite for my son and placed the order via the internet after 4pm. I was amazed when the postman delivered the parcel at 9:30 this morning! I have used internet shopping for several years but have rarely received the kind of service offered by BBR. Many Thanks,

    Amanda - 25th November 2009
  • The ION drysuit is a fantastic suit that I am very happy with. It is very comfortable, slim fit but easy to move in, very warm , completely water & wind tight and easy and quick to get in and out of. Very practical pockets and a good hood system. By far the best dry suit I have tried and no more need to look for a better one! Best regards Kenneth

    Kenneth - 16th November 2009
  • Hi Craig, I received the delivery last friday. thanks for the unproblematic transaction. Kind regards David

    David - 10th November 2009
  • Hi Received ION wetsuit gear all good. Very happy thanks for the good service. Keep me posted of any new ION products. Good luck with the rugby in 2 weeks you havent got a chance! Thanks Simon

    Simon - 10th November 2009
  • Hi James Received the harness - many thanks - Hoody, depower ropes and pump (what is that pump all about!) My Mrs nearly pissed herself when I unpacked it this morning!

    Marcus - 28th October 2009
  • I received the North 5th bar yesterday in great condition. Thanks for fast delivery & carefull packing.

    Mika - 27th October 2009
  • Hi just a quick note to say thanks for all your help i ordered a 6m rebel and received it within 3 days before 12 on the Saturday at no extra charge , you then sent me my x ride within 2 days and guess what before 12 on a Saturday no extra charge, i lost the plastic fin cap so i phoned you and you sent me one out next day as promised thank you very much for the great customer service, stating when you were going to deliver the gear and guess what, keeping to your promises. its so rare that customer service is this good i will definatly be coming back for more. keep up the good work,Good Winds

    Graham Highsted - 13th August 2009
  • Hi James. Very pleased with the new kite!! Had a savage session on it yesterday. Awesome low end and really nice unhooked. Was smashing out some monster F16's on it which was cheesing off all the local Torch lovers!

    Nick - 13th August 2009
  • Hi James, How you doing mate. Just wanted to say thank you.. Had a really good kite on Friday evening until dark for 3 hours on my 11.5m was perfect. Then even when it was a bit lighter on Saturday eve still managed to get out for a fly.

    Jonny - 28th July 2009
  • Just want to say a Big Thanks to the guys at Bracklesham Board Riders! They were fab over the weekend, gave me great advice over the phone, and through email, and then when I took my sons bar and lines in on the Sunday to buy the bits we needed they also offered to put it all together, and checked it was all ok. Saved us a job and no doubt an hour or so fighting with the thing. Deffo recommend them to anyone wanting advice or help not to mention reasonable prices! Thanks Beth

    Beth (on Kiteboarder) - 22nd July 2009
  • Hi James Got the DaKine palm driver , its perfect thank you so much! Will definitely be coming to you again for my next equipment purchase??cheers

    Will - 9nd June 2009
  • Recieved my 9M platinum waroo yesterday, nice one, cheers boys.

    James - 4th June 2009
  • Hi there Just wanted to say thanks for such great service from your team! Sorry can't remember his name, but someone rang me the day after I sent an email query and explained the options, I ordered on-line yesterday morning, and my voucher arrived today, in time for my husband's birthday tomorrow! thanks again Vicky

    Vicky - 2nd June 2009
  • Meant to say. Cheers. I've been out on the 13m twice now and liking it a lot. It's sweet! Not had a chance to have a shot of the 9m yet but looking forward to it. Kites are fab. Good quality bits and very easy to use. I'm only at intermediate level and my kiting experience is limited but it is amazing how these revs relaunch so easily! Best regards,Mike

    Mike - 27th Apr 2009
  • Dear James, the ION Strike Semidry 5/4 Winter Steamer Wetsuit and the chicken loop is arrived!! the size is perfect...It's wonderful! Thank's for your patience.

    Vinny - 18th Apr 2009
  • Hi, I would like to inform you that the harness arrived today and I am very happy with it. Thank You very much for the fast and successful purchase. I will be sure to recommend your shop to my friends. Best regards,Wojtek

    Wojtek - 26th Mar 2009
  • Received everything today in good order! All very nice stuff, now let the season start! Thanks Andrew

    Andrew - 19th Mar 2009
  • Hello James, thanks for the fast and good service, the kite + bar arrived today! Kind regards, Lenny

    Lenny - 14th Mar 2009
  • Just to say thanks for sending the evo so quickly ,great little kite! My 19 month old son loves the box it came in to!

    Phil - 12th Mar 2009
  • Hi James, I have received my kite, board and bar today. Thank you very much for a great service! You can be sure it will not be my last time I buy from you guys! Also recommendations to my friends. Kind regards, Bert

    Bert - 20th Feb 2009
  • Dear James Thanks for the great service, I have received my harness yesterday!

    Bernard - 19th Feb 2009
  • James, great news I have the bladder. Thanks for all your help and look forward to talking turkey about that north wave board when I get back!!! Cheers Tom

    Tom - 12th Feb 2009
  • Hi James Got my fins yesterday and went for a rip ... that board is class, so pleased with it ?? the pop and comfortable landings...wow

    Jason - 6th Feb 2009
  • Hi, The parcel has been delivered last week but I was on a business trip and I got back today. I checked the items and everything looks great. Thank you again, great transaction!!! Celine

    Celine - 5th Feb 2009
  • Hey James, F****ing hell that was quick Cheers mate Simon

    Simon - 22nd Jan 2009
  • Hi James.. Thanx again for sorting those bits out for Mark and I, just before we left the shop we checked the weather and it was showing 7 - 12knts, on the beach you were lucky if there was 4knts!!!!!

    Roland - 8th Jan 2009
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